Who we are
We offer a wide range of IT services from our field-based consulting, design, and professional services team. Our portfolio covers a range of service types. Whatever your need, we are on hand to act as an extension to your IT team to help you deliver the IT service your organisation needs.Our long-term commitment to investment in people means that we have a small but very highly skilled team of IT services professionals, which, coupled with our commitment to providing outstanding customer service, and the industry-recognised standards we adhere to means that our IT services are sure to deliver you great value and expertise.
Our IT services portfolio covers are many and selected to address your service needs. These areas are designed to help you navigate to the most appropriate service type to fit your needs, or, if you would rather, please use the search bar above. Alternatively, we are always glad to hear from you, so please click the button to get in touch.
The IT support market is saturated. We have been able to thrive because of our culture and attitude towards our customers. When you call The Paradox Group for support, there’s no red tape, and no faceless technicians. When you have a problem its dealt with there and then and you will be speaking with the person who is fixing it for you. Instant support and complete transparent access to the people actually doing the work.
BASE SUPPORT (AD HOC)
PREMIUM SUPPORT (TIMED PAYG)
GOLD SUPPORT (ANNUAL CONTRACT)
Our Frequently Asked Questions
We work with many different suppliers including Ruckus, Netapp, Fortinet, Cisco, Netgear, HP and Apple. Please see our partner list for further information.
We will work with you to find the best support solution available to your business. Our previous clients have requested extended support hours, decreased critical response times, on-site support services, Anti-Virus packages and annual installation services. We always aim to accommodate clients needs.
We will make an initial assessment of your business requirements and propose 3 support solutions. Base Support, Premium Support and Gold Support all of which provide different levels of service bespoke to suit you.
We pride ourselves with our service and our staff, they are trained by experienced senior technical engineers and we all regularly keep up to date with the relevant certifications needed to support businesses and schools, giving our staff the knowledge & understanding of the products and services to maintain a dependable support network for the clients to rely on.
We attend BETT every year to ensure we are kept up to date with the latest trends in education and all senior staff member attend IT exhibitions including the IP EXPO in London to continue to find the right suppliers for our clients bespoke requirements.
The Paradox Group work very closely with all their suppliers building relationships and obtaining the best deals for each client’s budgetary considerations.
Yes! Remote support is part of all our support contracts, and it doesn’t cost any extra. We will always offer remote support first as it means we can help you straight away. If we can’t fix your issue over remote support then we will come on site.
It really depends what service you are talking about and what you want from the service. IT support can be set up straight away, so we can help you the very same day. Web hosting or dedicated server builds can take afew day to set up, ready for you to use.
We provide full monitoring functionality to all of our premium clients. Our monitoring services allow us to see potential issues arising so that we can act before they become a problem.
We accept BACS, cheque or paypal payment requests. We also offer Direct Debits so you can split the costs of your support contract over 12 months.
We value our customers, big and small and we always give very competitive prices. For customers who take more than one service with us then we will always relook at their costs.
You can contact us 3 ways. Call us 9am-5pm Monday to Friday on 01977 801177. You can email us at firstname.lastname@example.org. Use the contact page on this set to send us a message directly.
Depending on your required service level new contractual customers are given a unique URN and given access to support 24hrs a day, EVERY day.
The Paradox Group has grown to offer many services. Business IT support & Network Integration being our core services and our bread and butter, we have been doing it for many years. We also provide additional select services such as PC Forensics, Data Recovery, Network Penetration Testing, Hardware & Software Reverse Engineering, Ethical Hacking, CCTV & Access Control Services and others. We choose these additional services because they compliment our core services.
General: 01977 801 177
Fax: 01977 777 777
General Office Hours:
Mon – Thu 9am to 5pm
Fri – 9am to 2pm
We aim to respond to email enquiries within the same working day.