Who we are

We offer a wide range of IT services from our field-based consulting, design, and professional services team. Our portfolio covers a range of service types. Whatever your need, we are on hand to act as an extension to your IT team to help you deliver the IT service your organisation needs.Our long-term commitment to investment in people means that we have a small but very highly skilled team of IT services professionals, which, coupled with our commitment to providing outstanding customer service, and the industry-recognised standards we adhere to means that our IT services are sure to deliver you great value and expertise.

Our services

Our IT services portfolio covers are many and selected to address your service needs. These areas are designed to help you navigate to the most appropriate service type to fit your needs, or, if you would rather, please use the search bar above. Alternatively, we are always glad to hear from you, so please click the button to get in touch.

Bespoke Linux & Windows Server Builds

Custom Built PC's with your chosen Operating System

Broadband 3G/4G LTE, WiFi & Satellite Connectivity

Various Connectivity Setup

CCTV & Access Control Services

Design, Supply, Install, Repair & Comissioning

Database Design Build & Implementation Services

Custom Database Design

Data & Telephone Cabling Services

Cabling Service

Email, Internet & Hosting Solutions

Email Services

FTA Set Top Box

Satellite Equipment Supply & Repair

Hardware & Software Reverse Engineering

Reverse Engineering

Media Conversion & Protection

Media Conversion

NAS Cloud Backup & Storage Solutions

NAS Cloud Backup

Network Penetration Testing

Ethical Hacking

Networking Solutions & Installations

Networking Solutions

PC Forensics & Data Recovery

Data Recovery

PC Systems Supply Build & Repair

PC Systems

Information Technology Consultancy

IT Consultancy


The IT support market is saturated. We have been able to thrive because of our culture and attitude towards our customers. When you call The Paradox Group for support, there’s no red tape, and no faceless technicians. When you have a problem its dealt with there and then and you will be speaking with the person who is fixing it for you. Instant support and complete transparent access to the people actually doing the work.


£20.00/Per 15 Minutes
Buy as you use
Covers Entire Business
100% 48 Hour Response
Scheduled Onsite Call Outs
Remote Support £60 Per Hour
No Phone Support
Servers and Workstations
Suits one off Support, Book time in advance to reduce costs
Online Ticket System
£80 Per Hour & Travel


£15.00/Per 15 Minutes
Support in Time Bundle
Covers Entire Business
100% Same Day Response SLA
Limited Onsite Call Outs
Reduced Remote Support £50 Per Hour
Limited Telephone Support
Workstations, Servers, Limited Devices
Smart Phone & Tablets
Secure Online Ticket System & Knowledge Base
£60 Per Hour From Only £180 Per Month


£10.00/Per 15 Minutes
Single Account Contract
Covers Entire Business
100% 2 Hour Response SLA
Unlimited Onsite Call Outs
Reduced Remote Support £40 Per Hour
Telephone Support 24 Hour Cover
Workstations, Servers & Most Devices
Smart Phone, Tablets & PDA's
Secure Dedicated Online Ticket System & Knowledge Base Management
£40 Per Hourly £750 Per Year

Our Frequently Asked Questions

We work with many different suppliers including Ruckus, Netapp, Fortinet, Cisco, Netgear, HP and Apple. Please see our partner list for further information.

We will work with you to find the best support solution available to your business. Our previous clients have requested extended support hours, decreased critical response times, on-site support services, Anti-Virus packages and annual installation services. We always aim to accommodate clients needs.

We will make an initial assessment of your business requirements and propose 3 support solutions. Base Support, Premium Support and Gold Support all of which provide different levels of service bespoke to suit you.

We pride ourselves with our service and our staff, they are trained by experienced senior technical  engineers and we all regularly keep up to date with the relevant certifications needed to support businesses and schools,  giving our staff the knowledge & understanding of the products and services to maintain a dependable support network for the clients to rely on.

We attend BETT every year to ensure we are kept up to date with the latest trends in education and all senior staff member attend IT exhibitions including the IP EXPO in London to continue to find the right suppliers for our clients bespoke requirements.

The Paradox Group work very closely with all their suppliers building relationships and obtaining the best deals for each client’s budgetary considerations.

Yes! Remote support is part of all our support contracts, and it doesn’t cost any extra. We will always offer remote support first as it means we can help you straight away. If we can’t fix your issue over remote support then we will come on site.

It really depends what service you are talking about and what you want from the service. IT support can be set up straight away, so we can help you the very same day. Web hosting or dedicated server builds can take afew day to set up, ready for you to use.

We provide full monitoring functionality to all of our premium clients. Our monitoring services allow us to see potential issues arising so that we can act before they become a problem.

We accept BACS, cheque or paypal payment requests. We also offer Direct Debits so you can split the costs of your support contract over 12 months.

We value our customers, big and small and we always give very competitive prices. For customers who take more than one service with us then we will always relook at their costs.

You can contact us 3 ways. Call us 9am-5pm Monday to Friday on 01977 801177. You can email us at enquiries@theparadoxgroup.co.uk. Use the contact page on this set to send us a message directly.

Depending on your required service level new contractual customers are given a unique URN and given access to support 24hrs a day, EVERY day.

The Paradox Group has grown to offer many services. Business IT support & Network Integration being our core services and our bread and butter, we have been doing it for many years. We also provide additional select services such as PC Forensics, Data Recovery, Network Penetration Testing, Hardware & Software Reverse Engineering, Ethical Hacking, CCTV & Access Control Services and others. We choose these additional services because they compliment our core services.

Our Consultants

Dylan (Tech Support) (T1)
Mick (Networks & Telecoms)(T2)
Certified (MTA) (MOS) (TCO)
Ian (Managing Director)(T3)
Certified (MCP) (MCTS)
Jason (Technical Director)(T3)
Certified (MCSA) (MCSE) (RHCSA)

Contact Us

Call Us:

General: 01977 801 177

Fax: 01977 777 777

Skype: theparadoxgroup

General Office Hours:

Mon – Thu 9am to 5pm

Fri – 9am to 2pm

Email: sales@theparadoxgroup.co.uk

We aim to respond to email enquiries within the same working day.

Terms & Conditions

Preferred Partners